Returns and refunds

Last updated 17 October 2026

This policy is a draft and is being reviewed. The rights it describes under the law of South Africa apply regardless.

South African law gives you clear rights when you buy online. Here is how they work on Lekker Market.

Changed your mind: 7 days

You may cancel and return an item for any reason within 7 days after it is delivered (Electronic Communications and Transactions Act, section 44). Send it back unused, in its original packaging where possible. The only cost to you is the direct cost of sending it back. We refund the full amount you paid for the item within 30 days of your cancellation.

This doesn’t apply to items made or personalised to your instructions, perishable goods such as food or flowers, or unsealed audio, video and software, as the law allows.

Faulty items: 6 months

If an item is faulty, unsafe or not as described, you may return it within 6 months of delivery, and the shop must repair it, replace it or refund you; you choose which (Consumer Protection Act, section 56). The shop pays the cost of the return. If a repaired item fails again within 3 months, the shop must replace it or refund you.

This covers defects, not normal wear or damage from misuse.

How to return something

1. Contact us through the contact details on this page once they’re published with your order number (it starts with MK-), the item, and why you are returning it. Photos help for faulty items.
2. We confirm the return with the shop and tell you how and where to send it.
3. Once the shop receives the item, we refund you to the way you paid.

Parcel damaged or missing

If your parcel arrives damaged, take photos before you open it further and contact us within 48 hours. If it doesn’t arrive, contact us and we’ll trace it with the courier.